Last Updated:<\/strong> 28 \/ 06\/ 2026<\/p>\n DIMEX (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal data when you use www.dimex.am<\/a><\/strong> or any of our shipping and package forwarding services.<\/p>\n By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.<\/p>\n Depending on the services you use, we may collect the following categories of information:<\/p>\n Payments are processed through secure third-party payment providers, including Ameriabank<\/strong>.<\/p>\n DIMEX does not<\/strong> store:<\/p>\n We may retain limited payment-related information such as:<\/p>\n When you visit our website, we may automatically collect technical information, including:<\/p>\n Your information may be used to:<\/p>\n DIMEX processes personal information where necessary for:<\/p>\n Our website uses cookies and similar technologies to improve user experience.<\/p>\n Cookies help us:<\/p>\n Users may disable cookies through their browser settings. However, certain website features may not function properly if cookies are disabled.<\/p>\n DIMEX does not sell customer personal information.<\/p>\n We may disclose information only when necessary to:<\/p>\n Information is shared only to the extent necessary for providing services or complying with applicable law.<\/p>\n Because DIMEX provides international package forwarding services, customer information may be transferred to logistics partners, warehouses, customs authorities, or carriers located outside Armenia.<\/p>\n Whenever such transfers occur, DIMEX takes reasonable measures to ensure appropriate protection of personal information.<\/p>\n We retain personal information only for as long as necessary to:<\/p>\n After the applicable retention period expires, information is securely deleted, anonymized, or archived where required by law.<\/p>\n DIMEX implements appropriate administrative, organizational, and technical safeguards designed to protect customer information.<\/p>\n Security measures may include:<\/p>\n Although we take reasonable precautions, no method of internet transmission or electronic storage can guarantee absolute security.<\/p>\n Subject to applicable law, customers may have the right to:<\/p>\n Requests may be submitted using the contact information provided below.<\/p>\n Our website may contain links to third-party websites.<\/p>\n DIMEX is not responsible for the privacy practices, content, or security of those websites.<\/p>\n Users are encouraged to review the privacy policies of any external websites they visit.<\/p>\n DIMEX services are not intended for individuals under the age of 18 without the involvement or consent of a parent or legal guardian.<\/p>\n If we become aware that personal information has been collected from a minor in violation of applicable law, we will take reasonable steps to remove such information.<\/p>\n DIMEX reserves the right to modify this Privacy Policy at any time.<\/p>\n The updated version will be published on www.dimex.am<\/a><\/strong>, and any changes become effective upon publication unless otherwise specified.<\/p>\n Users are encouraged to review this Privacy Policy periodically.<\/p>\n If you have questions regarding this Privacy Policy or the processing of your personal information, please contact us:<\/p>\n DIMEX<\/strong><\/p>\n 53 Arshakunyats Avenue<\/p>\n Yerevan, Republic of Armenia<\/p>\n Phone: +374 60 751555<\/p>\n Mobile: +374 91 349491<\/p>\n Email: info@dimex.am<\/a><\/p>\n1. Introduction<\/h2>\n
\n2. Information We Collect<\/h2>\n
Personal Information<\/h3>\n
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Shipment Information<\/h3>\n
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Payment Information<\/h3>\n
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\n3. Information Collected Automatically<\/h2>\n
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\n4. How We Use Your Information<\/h2>\n
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\n5. Legal Basis for Processing<\/h2>\n
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\n6. Cookies<\/h2>\n
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\n7. Sharing Information<\/h2>\n
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\n8. International Data Transfers<\/h2>\n
\n9. Data Retention<\/h2>\n
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\n10. Security Measures<\/h2>\n
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\n11. Customer Rights<\/h2>\n
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\n12. Third-Party Websites<\/h2>\n
\n13. Children’s Privacy<\/h2>\n
\n14. Changes to this Privacy Policy<\/h2>\n
\n15. Contact Information<\/h2>\n